FAQ

Here are the most frequently asked questions about Ave + Edam:

 

1. WHO IS AVE + EDAM?

We are an innovative, consumer-goods brand from Berlin, changing the relationship between you and the products you buy. We create customized skincare that celebrates diversity. Our products are for him, her and they. By taking our skin test you are leading our product creation process through a co-creation method that is based on our own algorithm. Find out more in about us.

 

2. HOW DO I GET MY PERSONALIZED CREAM?

Take our 5-min online skin test. Our algorithm that was developed and is constantly being improved by our team of experts in skincare, dermatology and data science, assesses your skin’s needs to match you with the best ingredients for you. Choose your fragrance and name your cream. After the skin test you can order your personalized cream. Get it delivered to wherever you are, enjoy your cream and let us know how you like it. You can contact us at hello@aveandedam.com. You may also like to subscribe to our convenient subscription model and receive your cream every two months.Take the skin test here.

 

3. WHAT MAKES AVE + EDAM SKINCARE DIFFERENT?

Our AI expert system. Together with leading dermatologists, our data scientists developed our algorithm that matches your skincare formulation with your skin's needs, your lifestyle and the environmental factors that influence your skin condition. We combine scientifically-proven ingredients. We use probiotics and fermented formulas for even higher bioavailability. Our cream is clean, vegan and made in Germany.

 

4. WHY SHOULD I TRUST AVE + EDAM CREAMS?

All ingredients in your cream - up to 25 ingredients - are naturally clean and vegan. We have a competent in-house team that combines their long expertise in the fields of dermatology, skincare, science and formulation. Our team has its R&D laboratory in Berlin, Germany and we also produce fairly in Germany. We have two highly regarded dermatologists in our advisory board.

 

5. HOW DOES THE TECHNOLOGY WORK?

The models and algorithms behind Ave + Edam are designed by our Co-Founder, Prof. Dr. Dominik Michels, an international scientist and technology expert focusing on algorithms, artificial intelligence, modelling and simulation. He has worked in R&D with leading international consumer goods and cosmetic companies and teaches at renowned universities. Dominik is supported by a team of experienced data scientists and technologists.

 

6. WHAT IS MY SKIN ID?

Your feedback from your skin test on your skin, your lifestyle and the environmental factors influencing your skin are right at your fingertips saved in your unique Skin ID. We use the Skin ID in order to synchronise your feedback and optimize your formulation. You receive your Skin ID at the end of the skin test, in your Welcome-Email and in your skincare packaging.

 

7. WHAT IS THE FEEDBACK LOOP?

Our algorithm is being trained day and night. It is also trained when you re-take the skin test and when you answer the feedback loop. The feedback loop is a questionnaire in which we ask you to kindly provide feedback on your cream and its effects. Our algorithm takes this into account and adjusts your cream formulation and Skin ID accordingly. It’s a journey of collaboration which evolves along with your changing circumstances and your changing skin condition.

 

8. WHAT ARE YOUR CLEAN CREDENTIALS?

We do not use any controversial ingredients. Our formulations are free from silicones, parabens, mineral oils, paraffin, petrolates, PEGS, or any other lesser known ingredients linked in any way harmful. Of course, we do not test on animals.

 

9. PRICE

Our skincare line consists of a personalized day cream (50ml) and a personalized night cream (50ml). Both are priced at 49€. We also offer gift cards at various price levels for you to gift the experience of skincare personalization with others.

 

10. DELIVERY TIME

When you order your personalized cream, it may take 7 to 10 working days. Since we produce made-to-order it could take longer. Also, we do not ship on hot days in order to preserve your cream. Please excuse any delays.

 

12. RETURN POLICY:

It’s our highest aim that you will love your Ave + Edam skincare as much as we do. If, contrary to expectations, you are not satisfied with your cream, we sincerely apologize. Since we believe in our product, we offer a 30 days return policy. Please get in contact with us at help@aveandedam.com. We will do our best to handle your issue immediately and resolve it as quickly as possible.